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Where Are We? ...Emerging TechnologiesAutomation and the EconomyAutomation and the Environment -
Things To Overcome ...Political & Social ChallengesTechnology and EthicsThe Hype and Fear of Cognitive Automation -
Looking Ahead ...Quality of WorkPhysical & Psychological HealthThe Future of Work -
Blockchain...Game changer or just a game?Navigate the hype to the necessaryWhat does Blockchain mean for YOUR business?
Click here to viewWelcome to The Future
There is massive hype surrounding robotic process automation, cognitive automation, blockchain, and artificial intelligence (AI), but these technologies are becoming more real, relevant and impactful every day.
Our objective on this website is to dispel myths and misinformation about risks and effective practices surrounding these technologies, through insightful, researched-based commentary that is independent, objective, rigorous, ahead of the learning curve, and highly practical.
Join us on the adventure that is: 'Automation and the Future of Work'.
Professor Leslie P. Willcocks & Professor Mary C. Lacity
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Take your Pulse to find out how well YOU are Doing on Digital Transformation!
TAKE YOUR DIGITAL TRANSFORMATION PULSE
We offer you an opportunity to take the pulse of your digital transformation efforts with a completely gratis benchmark survey, comparing you with over 1100 case studies. After completing the short, online survey, Leslie Willcocks will feed back an analysis of where you are on your journey and what you need to do next.
USE THIS LINK TO TAKE YOUR PULSE ...
Click HERE and get an analysis of how you are doing and what to focus on for the next year.
Mary C Lacity
Dr. Mary C. Lacity, Walton Professor of Information Systems and Director of the Blockchain Center of Excellence in the Sam M. Walton College of Business at The University of Arkansas
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Leslie P Willcocks
Professor of Technology Work and Globalization, Director of the Outsourcing Unit at the Department of Management at London School of Economics and Political Science
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Blog
Blog
A weekly blog by either Leslie Willcocks or Mary Lacity covering specific areas of Service Automation in detail, often with critical commentary on recent media articles on the topic. A must-read section of the website to keep up to speed with the latest news on RPA, CA & AI.
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Books
Books
Find out more about the first three books in the expanding ‘Service Automation Library’ by Professors Leslie Willcocks and Mary Lacity – leading scholars in the field of workplace automation. Purchase the books directly from this site.
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Free Downloads
Free Downloads
A collection of free-to-download journal articles, working papers and research materials written by Professor Willcocks and Professor Lacity. Register with us to gain access and receive priority notification of new additions to the website.
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"Robotic process automation takes the robot out of the human; cognitive automation complements and amplifies both the human, and RPA. Service automation technologies can deliver a triple-win of value for shareholders, customers and employees – but only if managed well."