Video information clips about Service Automation – what it is, what technologies are available and what the future holds for the workplace.
Click here to view
Video information clips to assist those companies considering, or already adopting Service Automation technologies, including references to case studies.
Click here to view
Despite the massive hype surrounding robotic process automation, cognitive automation and artificial intelligence (AI), these emerging technologies are becoming more real, relevant and impactful every day.
Our objective on this website is to dispel myths and misinformation about risks and effective practices, through insightful, researched-based commentary that is independent, objective, rigorous, ahead of the learning curve, and highly practical.
We are also focusing on the bigger picture consequences of automation. This will lead us into interactive discussions on major issues as they arise, as well as connecting up service automation technologies with the broader digital transformation ongoing over the next ten years or more.
We will be running discerning and sceptical eyes and brains over emerging technologies in business and work contexts to find out their capabilities, limitations and likely diffusion, using our customary, searching, evidence-based assessments.
There is a plethora of information available on this website, including free, downloadable research papers; regular blogs; links to RPA & CA advisors and providers; and video interviews where we answer questions on robotic process and cognitive automation.
There is a plethora of information available on this website, including free, downloadable research papers; regular blogs; links to RPA & CA advisors and providers; and video interviews where we answer questions on robotic process and cognitive automation.
Whether you are an existing adopter of RPA & CA; thinking of moving in that direction; or just have a keen interest in educating yourself with where the technology is currently at, you can join us on the adventure that is: 'Automation and the future of work.'
"Robotic process automation takes the robot out of the human; cognitive automation complements and amplifies both the human, and RPA. Service automation technologies can deliver a triple-win of value for shareholders, customers and employees – but only if managed well."
Curators’ Distinguished Professor and International Business Fellow at the University of Missouri-St. Louis
Read More →
Professor of Technology Work and Globalization, Director of the Outsourcing Unit at the Department of Management at London School of Economics and Political Science
Read More →
A weekly blog by either Leslie Willcocks or Mary Lacity covering specific areas of Service Automation in detail, often with critical commentary on recent media articles on the topic. A must-read section of the website to keep up to speed with the latest news on RPA, CA & AI.
Read More
Find out more about the first three books in the expanding ‘Service Automation Library’ by Professors Leslie Willcocks and Mary Lacity – leading scholars in the field of workplace automation. Purchase the books directly from this site.
Read More
A collection of free-to-download journal articles, working papers and research materials written by Professor Willcocks and Professor Lacity. Register with us to gain access and receive priority notification of new additions to the website.
Read More
NEW!
AVAILABLE NOW
Robotic Process and Cognitive Automation - The Next Phase
More Details