Despite the massive hype surrounding robotic process automation, cognitive automation and artificial intelligence (AI), these emerging technologies are becoming more real, relevant and impactful every day.

Our objective on this website is to dispel myths and misinformation about risks and effective practices, through insightful, researched-based commentary that is independent, objective, rigorous, ahead of the learning curve, and highly practical.

We are also focusing on the bigger picture consequences of automation. This will lead us into interactive discussions on major issues as they arise, as well as connecting up service automation technologies with the broader digital transformation ongoing over the next ten years or more.

We will be running discerning and sceptical eyes and brains over emerging technologies in business and work contexts to find out their capabilities, limitations and likely diffusion, using our customary, searching, evidence-based assessments.

There is a plethora of information available on this website, including free, downloadable research papers; regular blogs; links to RPA & CA advisors and providers; and video interviews where we answer questions on robotic process and cognitive automation.

Whether you are an existing adopter of RPA & CA; thinking of moving in that direction; or just have a keen interest in educating yourself with where the technology is currently at, you can join us on the adventure that is: 'Automation and the future of work.'