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Where Are We? ...Emerging TechnologiesAutomation and the EconomyAutomation and the Environment -
Things To Overcome ...Political & Social ChallengesTechnology and EthicsThe Hype and Fear of Cognitive Automation -
Looking Ahead ...Quality of WorkPhysical & Psychological HealthThe Future of Work -
Blockchain...Game changer or just a game?Navigate the hype to the necessaryWhat does Blockchain mean for YOUR business?
Click here to viewWelcome to The Future
Automation: Implementation in Business
Automation: Implementation in Business is a 6-week online certificate course, from the London School of Economics and Political Science. Explore how to strategically deploy key automation technologies for optimal business value with a world leading social science university. Click HERE to find out more about the course and register.
Back to the other future...
Despite the massive hype surrounding robotic process automation, cognitive automation and artificial intelligence (AI), these emerging technologies are becoming more real, relevant and impactful every day.
Our objective on this website is to dispel myths and misinformation about risks and effective practices, through insightful, researched-based commentary that is independent, objective, rigorous, ahead of the learning curve, and highly practical.
We are also including the exciting and connected topic of Blockchain to the website - the system by which a record of transactions made in bitcoin or another cryptocurrency are maintained across several computers that are linked in a peer-to-peer network.
Whether you are an existing adopter of RPA, CA of Blockchain; thinking of moving in those directions; or just have a keen interest in educating yourself with where the various technologies technology are currently at, you can join us on the adventure that is: 'Automation and the Future of Work.'
Mary C Lacity
Dr. Mary C. Lacity, Walton Professor of Information Systems and Director of the Blockchain Center of Excellence in the Sam M. Walton College of Business at The University of Arkansas
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Leslie P Willcocks
Professor of Technology Work and Globalization, Director of the Outsourcing Unit at the Department of Management at London School of Economics and Political Science
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Blog
Blog
A weekly blog by either Leslie Willcocks or Mary Lacity covering specific areas of Service Automation in detail, often with critical commentary on recent media articles on the topic. A must-read section of the website to keep up to speed with the latest news on RPA, CA & AI.
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Books
Books
Find out more about the first three books in the expanding ‘Service Automation Library’ by Professors Leslie Willcocks and Mary Lacity – leading scholars in the field of workplace automation. Purchase the books directly from this site.
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Free Downloads
Free Downloads
A collection of free-to-download journal articles, working papers and research materials written by Professor Willcocks and Professor Lacity. Register with us to gain access and receive priority notification of new additions to the website.
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"Robotic process automation takes the robot out of the human; cognitive automation complements and amplifies both the human, and RPA. Service automation technologies can deliver a triple-win of value for shareholders, customers and employees – but only if managed well."