Providers and Advisors
Service automation suppliers tend to undertake one or more of four roles. Pure ‘providers’ deliver automation software provision; advisory/consulting companies will partner with software providers to offer redesign and implementation capability; while outsourcing companies will offer managed automated services. The larger companies like Accenture and Cognizant, will offer all four services.
The following lists are of companies with which we have worked or which have formed part of our on-going research. For ease of listing we have grouped them, broadly, into ‘Providers’ and ‘Advisors’, however you will find that some transcend the roles listed above: