There is massive hype surrounding robotic process automation, cognitive automation, blockchain, and artificial intelligence (AI), but these technologies are becoming more real, relevant and impactful every day.
Our objective on this website is to dispel myths and misinformation about risks and effective practices surrounding these technologies, through insightful, researched-based commentary that is independent, objective, rigorous, ahead of the learning curve, and highly practical.
Join us on the adventure that is: 'Automation and the Future of Work'.
Professor Leslie P. Willcocks & Professor Mary C. Lacity
TAKE YOUR DIGITAL TRANSFORMATION PULSE
We offer you an opportunity to take the pulse of your digital transformation efforts with a completely gratis benchmark survey, comparing you with over 1100 case studies. After completing the short, online survey, Leslie Willcocks will feed back an analysis of where you are on your journey and what you need to do next.
USE THIS LINK TO TAKE YOUR PULSE ...
Click HERE and get an analysis of how you are doing and what to focus on for the next year.
A weekly blog by either Leslie Willcocks or Mary Lacity covering specific areas of Service Automation in detail, often with critical commentary on recent media articles on the topic. A must-read section of the website to keep up to speed with the latest news on RPA, CA & AI.Read More
Find out more about the first three books in the expanding ‘Service Automation Library’ by Professors Leslie Willcocks and Mary Lacity – leading scholars in the field of workplace automation. Purchase the books directly from this site.Read More
A collection of free-to-download journal articles, working papers and research materials written by Professor Willcocks and Professor Lacity. Register with us to gain access and receive priority notification of new additions to the website.Read More